Customer Stories

Buffalo Rehab Group Boosts Reimbursement and Reduces Denials with Athelas, Powered by Commure

Buffalo Rehab Group is a leading outpatient physical therapy provider in Western New York, with 13 locations offering comprehensive musculoskeletal care, movement analysis, and personalized therapy programs. With a reputation for excellence and patient-first care, the group needed a smarter, more strategic RCM partner to match their scale—and their ambition.

Solution

After Athelas: Strategic Growth, Real Results

Since switching to Athelas, Buffalo Rehab Group has seen measurable improvements in both financial outcomes and operational efficiency:

  • 11% increase in average collected per claim on a base of $1.5M+ in monthly claims
  • Denials dropped from 3% to 1%, thanks to proactive claim monitoring and root cause resolution
  • Renegotiated contracts with their second-largest payer, driving a 30% boost in reimbursement

Real-Time Insights to Power Expansion

With Athelas Insights, Buffalo Rehab Group can now:

  • Track profitability per payer, CPT, and service line
  • Understand where to focus growth based on real performance metrics
  • Forecast revenue impact of opening new locations or launching new services

The group’s leadership now has visibility into every corner of the revenue cycle—something they didn’t have before.

A Partner That Works as Hard as You Do

What stood out most for the Buffalo Rehab Group team wasn’t just the technology—it was the partnership:

  • Athelas acted as a true extension of the team, guiding payer strategy, contract renegotiation, and coding optimization
  • Their dedicated account manager delivered custom dashboards and analytics tailored to Buffalo’s needs
  • Support wasn’t reactive—it was strategic and proactive, helping Buffalo anticipate and address challenges before they hit

Empowering Teams with Better Tools

With Athelas, clinicians, billers, and leadership alike are aligned on the same metrics and priorities. Whether it’s working claims faster, tracking trends, or optimizing coding, the team feels confident in the tools they have.

Ready to take your revenue cycle from reactive to strategic? Schedule a demo with Athelas today and see how we can help your practice thrive.